ICANN Ombudsman Blog Creating Dialogue Affirming Fairness

October 29, 2009

Ombudsman Report at the Seoul Meeting

Filed under: icann meetings — Frank Fowlie @ 5:47 pm

The Chair, Thank you for the reminder. I’ve just reminded that I haven’t called on the ombudsman for his report and I apologize for that. Frank, the ombudsman’s report.
>>FRANK FOWLIE: Thank you, Mr. Chairman.

Two days from now will mark the fifth anniversary of my being appointed to the office of the ombudsman, so this is the fifth annual report of the office. It’s available outside, and I’d encourage people to pick up a copy of it.

There is a prepared text. It’s under the public forum label or link for — for the meeting, but I just wanted to take you through a couple of numbers. Since the office began five years ago, there have been 2,425 complaints or contacts made to the office. 247 of which were in the jurisdiction established in the bylaws which means it’s an act, a decision, or inaction by the board, staff, or supporting organizations.

There have been 12 formal reports filed in accordance with bylaw 5 to the board, with a total of 39 recommendations for action by the organization. There are presently no files in backlog. The ombudsman has been in travel status for a total of 693 days in five years. The annual report is published in six languages, and complaints have been received from 71 different countries over a five year period.

Last night, the latest report was filed with the board, and an abridged copy was put on the ombudsman’s Web site. And that’s my report and I’m leaving the stage and I will table a copy of the fifth annual report with the secretary.

>>PETER DENGATE THRUSH: Thank you very much, Mr. Ombudsman.

Ombudsman posts investigation report

Filed under: cases and findings — Frank Fowlie @ 1:13 am

Dr. Frank Fowlie, ICANN Ombudsman, has posted an investigation report.

ICANN Bylaw V states, “The Ombudsman shall be specifically authorized to make such reports to the Board as he or she deems appropriate with respect to any particular matter and its resolution or the inability to resolve it. Absent a determination by the Ombudsman, in his or her sole discretion, that it would be inappropriate, such reports shall be posted on the Website.” In this case the Ombudsman has determined that it would be inappropriate to post the full report, as the publicity may create undue negative sentiments towards one of the parties; but believes that the community should be informed of the investigation.

The report makes 10 recommendations to the Board of Directors to increase the level of civil behaviour in the ICANN Pubic Participation Process. The Ombudsman expects a response from the Board of the Directors on the implementation of the recommendations within 60 days.

The report may be found at: http://www.icann.org/ombudsman/documents/incivility-within-icann-29oct09-en.pdf

October 26, 2009

Ombudsmen meet in Seoul

Filed under: general — Frank Fowlie @ 1:08 am


Jae – oh Lee,  the Chairman of the Republic of Korea Anti – Corruption and Civil Rights Commission, which acts as the Ombudsman for the nation, welcomed Dr. Frank Fowlie, ICANN Ombudsman, for a courtesy call visit.

October 23, 2009

Blogging from Seoul

Filed under: icann meetings — Frank Fowlie @ 4:49 pm

ICANN is holding its October International Meeting in Seoul, Republic of Korea.  The Ombudsman will establish a physical office in the Hotel Lotte Business Centre.  The centre is located on the hotel’s main floor, and the office will be in room number 7.  Members of the community who wish to raise issues are invited to drop by, or use the usual complaint form to contact the Ombudsman.

October 16, 2009

Ombudsman posts two presentations

Filed under: Outreach — Frank Fowlie @ 9:27 am

The Ombudsman’s remarks for the Seoul Public Forum, and speaking notes for the North West Ombudsman Group, have been posted at: http://www.icann.org/ombudsman/speech.html

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