ICANN Ombudsman Blog Creating Dialogue Affirming Fairness

March 29, 2007

Today at the Lisbon meeting

Filed under: icann meetings — Frank Fowlie @ 1:57 am

This morning I am on the Agenda for a presentation at the Public Forum.  At each ICANN meeting the Ombudsman does presentation on recent activities, and I also try to add some value by speaking about some aspect of my Office.  Today I will talk about the Ombudsman’s ability to receive information from the organization in order to conduct reviews.  In order to allow more time for community dialogue, these remarks will be posted rather than read into the record.



This afternoon I have the pleasure of visiting with colleagues on the At Large Advisory Committee.  I look forward to a lively and informative conversation.


Registerfly continues to be a topic of considerable import at the meeting, and I would encourage registrants who turn to my Office for information to continue to check for updates at http://blog.icann.org/


As an independent officer of the organization, it may inappropraite for me to comment on the actvities of the organization with respect to the eventual outcomes of this issue, but I do feel it is fair to note for the community my observation that the ICANN staff has been putting in long hours trying to not simply resolve this over-riding issues, but also with each registrant who has contacted the organization.

March 24, 2007

ICANN Meeting – Lisbon

Filed under: general — Frank Fowlie @ 10:58 pm

It is Sunday morning in Lisbon.  European daylight savings time kicked in overnight.  ICANN Staff are holding their first 7:30 staff meeting.  These dedicated folks are surprisingly chipper despite loosing an hours sleep, and most of them jet lagged.  Staff meetings start at 7:30, and the last event of the day today ends at 10:00 tonight.  Long days, dedicated staff, and lots of interesting things going on.  If you have an interest, check out the public participation site  http://public.icann.org/


To update my previous post, Air Canada lived up to my fears.  My brand new suitcase arrived with a tear, and what appears to be a tire scuff on it….  Ou new media advisor, Jason, who was on the same flight, received only one of his two bags, the other delivered to the hotel some 36 hours later.



March 21, 2007

Ombudsman on the road….

Filed under: general — Frank Fowlie @ 3:02 pm

This has been a busy couple of weeks for the Ombudsman.  I spent a couple of days with Ombudsman colleagues discussing systemic issues and systems processes within organizations, and the role of the Ombudsman in working with systemic issues management.  It was time well spent.


I then spent 10 days at ICANN’s Offices in Marina Del Rey, catching up with colleagues, and working on issues.  While the internet and phone are a fantastic resource, it is always good to actually be in the same room with the person you are having an ongoing conversation with.


Tomorrow I fly out to Lisbon for the ICANN meeting.  Hopefully, Air Canada will be kind to me this time and my bags will also arrive on the same flight (and day).  Becoming an expereinced traveler, I now fly with an extra days worth of clothes (rumpled, of course) in my carry on bag.  It was a lesson learned from experience.  Despite actually having received my bag three days after I started my last trip, the AC website still shows it as being in the delivery process.


Obrigado, Bom Dia,



March 10, 2007

Registerfly update

Filed under: Registerfly — Frank Fowlie @ 9:09 am


March 7, 2007

ICANN updates registrants on registerfly

Filed under: Registerfly — Frank Fowlie @ 2:43 am


This is the appropriate blog site to post comments relating to registerfly.

RegisterFly Update

This is a further update for those affected by RegisterFly. The first occurred Friday on our main website

If you are a RegisterFly customer you will know from the extremely poor customer service you are getting, that RegisterFly is experiencing internal problems prohibiting them from acting on transaction requests from customers.

ICANN is doing everything within its power to ensure that harm to registrants is minimized during these failures by Registerfly, including collecting registrant data from RegisterFly’s backend service providers, arranging for the registry operators to prevent names from being deleted (”dropped”) by Registerfly, and taking legal action against Registerfly in federal court for copies of their databases containing customer data. In addition, we have notified RegisterFly (as we are required to do under the Registrar Accreditation Agreement) that they are in breach of their accreditation agreement and have demanded that they cure the breaches of the Agreement within 15 working days (also required under the agreement).

You can find more detailed information on our website.

ICANN’s role

ICANN is not a regulator. We rely mainly on contract law. We do not condone in any way whatsoever RegisterFly’s business practice and behaviour.

The options for customers to transfer their names to another registrar at this stage are limited. We will advise if we have more information on this point. Last Friday, ICANN convened a telephone conference among those needed to implement a plan that will help cease unintended deletions. This will prevent names from being deleted from the registry and becoming available for re-registration by others. RegisterFly has assured us (for what that is worth) that they will process such requests as soon as they are again technically operational. We will keep a close eye on this.

We do hope this information is helpful and provides some small level of comfort in what is clearly a stressful time for registrants and others affected by these events. Check in at both here and at our website www.icann.org where these issues (amongst others) are being discussed.

March 2, 2007

ICANN continues actions with registerfly

Filed under: Registerfly — Frank Fowlie @ 1:34 pm


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