ICANN Ombudsman Blog Creating Dialogue Affirming Fairness

November 16, 2010

Ombudsman posts presentation

Filed under: academic institutions,Outreach — Frank Fowlie @ 11:02 am

Frank Fowlie, ICANN Ombudsman, will be speaking at the University of Regina this week.

September 20, 2010

Ombudsman to be awarded Lifetime Achievement award

Filed under: academic institutions — Frank Fowlie @ 5:02 pm


Frank Fowlie

Frank Fowlie Twenty years ago, Frank Fowlie was a young police officer driving in from the Radville, Saskatchewan RCMP detachment to attend night classes at the University of Regina.

Today, Fowlie is the inaugural Ombudsman for the Internet Corporation for Assigned Names and Numbers (ICANN), a job that he has held since November 2004 and that makes him the first-ever online ombudsman.

He is a pioneer in the field of online dispute resolution, a member of the United Nations expert working group on online dispute resolution and a Fellow at the National Centre for Technology and Dispute Resolution at the University of Massachusetts, Amherst. He is also considered to be one of the world’s leading experts in evaluation of ombudsman operations.

Fowlie is this year’s recipient of the U of R Alumni Lifetime Achievement Award, which recognizes an individual who, over the course of a lifetime, has distinguished himself or herself on a regional, national or international basis in any field of endeavour.

Fowlie says his Bachelor of Human Justice he earned from the University of Regina in 1992 was an unusual academic credential at the time and opened many doors for him. In particular, he feels it helped him attain a position as policing advisor to the British Columbia (BC) Attorney General, which led to work in the BC Ombudsman office, which eventually led to the job he holds today.

“An important lesson I carry forward from the U of R is the personal understanding that I could undertake studies as an adult learner, that it was possible to balance work life, home life, community life and still make room for academics,” he says. “Those lessons helped me to complete my masters, and my doctorate.”

Fowlie went on to earn a Master of Arts in Conflict Analysis and Management from Royal Roads University in Victoria, British Columbia, where he has been an associate faculty member. He earned his Doctorate of Conflict Resolution from La Trobe University in Melbourne, Australia. He also trained as a negotiation instructor at the Program on Negotiation at Harvard Law School.

Among the many roles he has filled during his career, he has worked as Senior Advisor for the Financial Consumer Agency of Canada and as part of the United Nations peacekeeping force in Dili, East Timor, when it achieved independence from Indonesia. While in East Timor, he was named the United Nations Olympic Games Officer and helped the young nation organize a team to participate in the 2000 Olympic Games in Sydney, Australia.

He was recently awarded the Canadian Peacekeeping Service Medal in recognition of his contribution to world peace while serving with the United Nations in East Timor.

Fowlie says receiving the Lifetime Achievement Award is a great honor and a complete surprise but he is delighted to have the opportunity to return to the University of Regina, which he remembers as a warm, friendly learning community where he made lasting friendships.


April 16, 2009

Ombudsman presents at the 2009 Ombudsman Conference

Filed under: academic institutions,Outreach — Frank Fowlie @ 9:38 am

ICANN Ombudsman Dr. Frank Fowlie, along with Mr. John Zinsser, and Ms. Shellee Warnes, Associate Director of the Strauss Institute at Pepperdine University, presented a panel on “Using the Third Party” at the 2009 Joint Ombudsman Conference at Montreal.


The powerpoint used at the presentation may be found at: http://www.icann.org/ombudsman/montreal-apr09-en.pdf

February 5, 2009

ICANN Ombudsman hosts seminar on evaluation.

Filed under: academic institutions,Evalaution,Outreach — Frank Fowlie @ 11:59 am

The Office of the Ombudsman is hosting a two day seminar on Ombudsman evaluation.  The seminar is attended by practitioners from the Alberta Ombudsman, LA World Airports Ombudsman, the Ombudsman of the Fiji Islands, and the University of California.  Five externs from Pepperdine University attended the seminar and a one day orientation to ICANN.  These externs will complete 660 hours of extern activity, assisting the Ombudsman to conduct a summative evaluation of the Office during its fifth year of operation.

November 23, 2008

Office of the Ombudsman posts major research study

Filed under: academic institutions,Evalaution,Outreach — Frank Fowlie @ 9:17 pm

Frank Fowlie, ICANN Ombudsman, has completed a research dissertation for La Trobe University, Melbourne Asutralia.  The dissertation has been passed by the uinversity, and the Ombudsman will be awarded the degree of Doctor of Conflict Resolution.


The dissertation entitled”A Blueprint for the Evaluation of an Ombudsman’s Office: A Case Study of the ICANN Office of the Ombudsman  “, may be found online at: http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf

April 14, 2008

Pepperdine Extern comments on the ICANN Multi-Stakeholder Model

Filed under: academic institutions — Frank Fowlie @ 11:09 am

Grace Ayres, a Masters’ student at Pepperdine University, has completed an externship with the ICANN Office of the Ombudsman.  Her externship has led Grace to write a very interesting paper about the ICANN Multi-stakeholder model.  The paper, and her observations, is written from the perspective of an outsider to the ICANN process who is also an expert in conflict resolution.  It is a very interesting paper, and well worth reading.


The paper can be found at: http://www.icann.org/ombudsman/icann-multi-stakeholder-model-14apr08.pdf

February 29, 2008

Ombudsman Gives lecture at HKU

Filed under: academic institutions,Outreach — Frank Fowlie @ 8:31 pm

Following an invitation from Dr. Hong Xue, of the At-Large community, I gave a lecture to post graduate students at the Faculty of Law, Hong Kong University.  The learners were Master’s and Doctoral candiates, many of whom were already practicing lawyers in the area of Intellectual Property and IT law.  It was a lively 3 hour session, with some very good conversations and questions arising from the presentation.


The presentation can be found at: http://www.icann.org/ombudsman/speech.html

November 5, 2007

Milestone for former Adjunct Ombudsman

Filed under: academic institutions,general — Frank Fowlie @ 2:19 pm

Congratulations to Herb Waye, who has previously fulfilled the role of Adjunct Ombudsman.  Herb graduated over the weekend with a Masters in Leadership from Royal Roads University.


Well done! Herb Waye, MALT

September 18, 2007

Pepperdine University Learners visit ICANN Ombudsman

Filed under: academic institutions,general,icann meetings — Frank Fowlie @ 1:03 pm

Learners from the Straus Institute for Dispute Resolution at Pepperdine University have begun an externship with ICANN and the Office of the Ombudsman.  Seven Masters level students have attended an orientation with ICANN on Ombudsmanship, Online Dispute Resolution, and ICANN operations.  The learners will be completing externships at the ICANN Los Angeles Meeting.  They will be helping ICANN staff with a number of activities during the meeting week. 


The learners received a number of presentations on ICANN’s structure, the supporting organizations, the Office of the Ombudsman, the UDRP, and ICANN”s formal dispute resolution mechanisms.  Mr. Colin Rule, Director of Conflict Resolution at eBay also particpated by confernce call and gave a presentation on online dispute resolution.


We look forward to working these learners and assisiting them in the completion of their degree requirements.  If you are at Los Angeles meeting and have the opportunity to say hello to them, please do so.



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