ICANN Ombudsman Blog Creating Dialogue Affirming Fairness

September 24, 2009

Fifth Ombudsman Annual Report Posted

Filed under: annual report — Frank Fowlie @ 1:48 pm

The ICANN  Office of the Ombudsman has published its fifth Annual Report.  The announcement for the report may be found at:http://www.icann.org/en/announcements/announcement-24sep09-en.htm

 The announcement states:


Ombudsman Releases 2009 Report

Dispute resolution annual summary by ICANN’s independent officer

24 September October 2009

ICANN’s Ombudsman has released his 2009 report, summarizing the previous 12 months of dispute resolution efforts that he oversees in his role as an independent officer of the organization.

The report is an annual stocktaking of the office and how it has helped individuals and organizations bring disputes to resolution without recourse to more formal mechanisms such as the courts.

Highlights of the report include:

  • A summary of the 96 intakes and 31 complaints or requests for assistance received
  • Recommendations on actions to be taken by the ICANN Board
  • Details of outreach and training events
  • Statement on respectful online communication
  • A section on evaluation and recommendations against five ombuds criteria
  • Statistics on Ombudsman activities for the 2008–2009 year
  • Case studies and a description of how the Ombudsman’s Office saves ICANN money and staff time by handling persistent complainants
  • A review of the first five years of operations.

“My office is a vital link in providing private, confidential, cost free, timely and expert dispute resolution for community members in their disagreements with ICANN,” said Ombudsman Frank Fowlie.

The Ombudsman is an independent, impartial, and neutral officer of ICANN. He acts as an Alternative Dispute Resolution office for anyone wishing to lodge a complaint about a staff or board decision, action or inaction.

The annual report has been produced in English, French, German, Spanish, Chinese and Arabic.  The report is found at: http://www.icann.org/ombudsman/reports.html.


For those who have been tracking the discussion on the ICANN Ombudsman Blog concerning civility, you may wish to refer to Page 7 of the Annual Report to review the Statement on Respectful Online Communication.

July 5, 2009

Herb Waye, Adjunct Ombudsman, speaks at the Sydney Public Forum

Filed under: annual report,icann meetings — Frank Fowlie @ 8:27 am

PETER DENGATE THRUSH:   We move, then, to the next report.

One of the more important functions that we have at ICANN is the role of the ombudsman.  For dealing with any complaint about activities or alleged activities or issues that are raised by any member of the community, affected by any administrative decision of the corporation.   And many of you who have attended before will have met the ombudsman and will know the work of that group.

The ombudsman, Frank Fowlie, has been unfortunately detained by some family — unfortunate family circumstances, but his adjunct, his assistant, Herb Waye is here, and I would like to introduce Herb now
invite him to speak on behalf of Frank.

>>HERB WAYE:   Thank you.  Mr. Chairman, Peter Dengate Thrush, President Paul Twomey, members of the Board of Directors and liaisons, esteemed members of the ICANN community, ICANN staff, ladies and
gentlemen, thank you for this opportunity to make this brief address.

My name is Herb Waye and I am the ICANN adjunct ombudsman, and I am filling the role of the ombudsman, Dr. Frank Fowlie, at this meeting.

I would like to express Dr. Fowlie’s deepest regrets at being absent from this Sydney ICANN meeting, but an urgent family medical crisis has required his presence at home.

He sends his warmest greetings, and he would also like me to express his pleasure that the adjunct ombudsman role has worked so successfully in this time of crisis.

My ability to attend in his stead at such short notice can be credited to ongoing support of the adjunct position by the board and the diligent work of the ICANN staff in getting me here at the last minute.

My presence has enabled the office of the ICANN ombudsman to continue operations, seamlessly maintaining service to the organization, its stakeholders, and its clients.

The ability of the office of the ICANN ombudsman to have an experienced, trained, and independent person to provide at any time the necessary community contact, is critical to effective and timely dispute resolution.

During my presence here at Sydney, I have been able to meet with many people for Dr. Fowlie, and have continued his work towards the resolution of various complaints filed with our office.

Dr. Fowlie’s Sydney public forum comments have been posted online.  I highly recommend reviewing them at the link indicated on the slide.

Is there a slide with the link?


>>HERB WAYE:   Anyway, we will get that up there for you.

Dr. Fowlie will be publishing in the near future his fifth annual report.  If there are any questions or comments, I would be pleased to forward them to the ombudsman for his attention.

Thank you.

>>PETER DENGATE THRUSH:   Thank you, Herb.  Are there any questions now for the ombudsman?

Excuse me, for the adjunct ombudsman, either about the report or the about the office of the ombudsman?

Herb, do you want to explain whereabouts you can be found if anybody does want to see you?

>>HERB WAYE:   Yes, we do have an office downstairs on Level 1, Room 7, so it will be open for the remainder of the day.  If anybody would like to drop in, I would be more than pleased to sit down and chat
either about the role of the ombudsman or mediation and dispute resolution in general.

Thank you very much.

October 13, 2008

Ombudsman posts Annual Report

Filed under: annual report — Frank Fowlie @ 11:08 am

The Office of the Ombudsman has posted its 2008 Annual Report.  the report can be found at: http://www.icann.org/ombudsman/reports.html


Translations of the report  into French, German, Spanish, Arabic and Chinese will be posted in coming days.

October 26, 2007

Ombudsman posts 2007 Annual Report

Filed under: annual report — Frank Fowlie @ 4:43 pm

See the announcement here:  http://www.icann.org/announcements/announcement-2-26oct07.htm


The report, available in 6 langauges, is found here: http://www.icann.org/ombudsman/reports.html

December 21, 2006

2006 Annual Report

Filed under: annual report — Frank Fowlie @ 6:15 pm

Bylaw V requires that I provide the Board of Directors and the ICANN community with an annual report of my activities as Ombudsman.  The Second Annual Report was presented to the Board at the Sao Paulo meeting.

It can be found on the ICANN Ombudsman webpage in several languages.

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