Frank Fowlie’s doctoral dissertation on developing a design model for the evaluation of ombudsman operations has received the “Outstanding Research Thesis Merit Award 2008” from La Trobe University. The ICANN Office of the Ombudsman continues to be a leader in the area of ombudsman evaluation and effectiveness.
The paper may be found at: http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf
The externs from the Strauss Institute at Pepperdine University who are conducting the 5 year evaluation of the Office of the Ombudsman are conducting a community survey. Participants in the ICANN Mexico City Meeting will receive an invitation by email, and all other community members are welcome to participate.
The Survey invitation and web link follow:
Greetings ICANN Community and Stakeholders:
As part of the 5 year summative evaluation of the Office of the Ombudsman, we are kindly asking your assistance in assessing the value and efficiency of the Office. To this end we have attached a short survey which will enable us to better understand the community’s perception of the Office and its relationship to ICANN. Your cooperation is vital to the evaluation process overall.
Specifically, this survey will collect the sum total of your responses, which will then be analyzed by the Summative Evaluation Team. Truthful and complete answers will be greatly appreciated as they will add to the accuracy and credibility of the summative evaluation.
Please follow the link to SurveyMonkey that has been supplied in this email. Notice that in some of the questions more than one answer is possible and some questions leave room to allow you to give an explanation with your response.
We would like to thank you in advance for submitting your responses by April 1, 2009. Your opinion is most valuable to us and we appreciate your time.
The Summative Evaluation Team from Pepperdine University
The Office of the Ombudsman is hosting a two day seminar on Ombudsman evaluation. The seminar is attended by practitioners from the Alberta Ombudsman, LA World Airports Ombudsman, the Ombudsman of the Fiji Islands, and the University of California. Five externs from Pepperdine University attended the seminar and a one day orientation to ICANN. These externs will complete 660 hours of extern activity, assisting the Ombudsman to conduct a summative evaluation of the Office during its fifth year of operation.
Frank Fowlie, ICANN Ombudsman, has completed a research dissertation for La Trobe University, Melbourne Asutralia. The dissertation has been passed by the uinversity, and the Ombudsman will be awarded the degree of Doctor of Conflict Resolution.
The dissertation entitled”A Blueprint for the Evaluation of an Ombudsman’s Office: A Case Study of the ICANN Office of the Ombudsman “, may be found online at: http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf