ICANN Ombudsman Blog

February 20, 2007

registerfly, The Register, and the Office of the Ombudsman

Filed under: Registerfly — Frank Fowlie @ 9:09 am

Last week The Register had a story which relates to my previous blog on registerfly: http://www.theregister.co.uk/2007/02/19/registerfly_angry_customers/    Here is my reply to the author of that story, Burke Hansen:

Dear Burke,
 
I am responding to your article “Registerfly on the fly, ICANN on the run”, dated Monday, February 19, 2007.  In your article you quote a recent entry in my blog, and then assert that I have washed my hands of the matter. 
 
I’d like to clarify a few points.  First, with respect to the jurisdiction of my Office; the ICANN Ombudsman is established in the ICANN Bylaws.  It empowers the Ombudsman to look into matters of fairness concerning decisions, actions, or inactions taken by the ICANN Board, its staff, or supporting organizations.  Therefore,  the ICANN Ombudsman does not have any jurisdiction over the commercial relationships between registrants and registrars.  To give an example that may be more understandable, you live in San Francisco; if the City of San Francisco had an Ombudsman, that Office would have jurisdiction the city government, its staff and services.  The Ombudsman would not have jurisdiction over disputes between consumers and business owners, just because the business or the consumer is located in that fine city or because the city passes bylaws that may regulate those businesses.  ICANN can no more empower its Ombudsman to investigate registrar – registrant disputes than the city Ombudsman can act to resolve disputes between a computer retailer and its customer.
To put it another way, General Motors can’t help you if you received poor service at the local gas station.
Just as with the City Ombudsman, I have to respect the fact that there are agencies that have jurisdiction to deal with these issues.  The registerfly consumers may come from any of a multitude of city, state, or national jurisdictions, with different consumer protection laws and regulatory frameworks.
 
Secondly, with respect to the individual consumers who have contacted my Office, I can tell you that I have looked at each complaint individually, and have responded to each complainant personally.  Our Registrar Liaison Manager,  Mike Zupke has followed up on each complaint I have referred to him, and these have all been identified to senior management at registerfly.
 
My Office has done a trend analysis of the complaints regarding registerfly which have come to my attention, and these have been transmitted to our compliance manager, and the registrar for appropriate follow up.
 
I recognize that consumers are presently frustrated with registerfly.  I have attempted to advise consumers and registerfly of my concerns by putting factual information about the role of my Office in this matter on the blog.  I have also informed them of the limits of my jurisdiction so that we don’t falsely raise expectations about what we can do.  I am sure that you will recognize that no one wants to be listed on the Ombudsman blog as being problematic, and perhaps putting this into the public forum will provide some moral suasion for registerfly to deal with these consumer concerns.  United States Supreme Court Justice Louis Brandeis has said “Publicity is justly commended as a remedy for social and industrial diseases. Sunlight is said to be the best of disinfectants; electric light the most efficient policeman.”
 
Best regards,
 
 
Frank Fowlie
Ombudsman

32 Comments »

  1. So exactly who is it that we are supposed to go to to prevent losing domains? All I hear when trying to transfer domains out of Registerfly is to go back to them, they need to unlock the domain and provide the authorization code. Well, they refuse to unlock any domains or provide any of the secret codes. And apparently there’s no way around this procedure. What’s the whole point of ICANN accreditation if ICANN lacks the power to do anything?

    Comment by lee — February 20, 2007 @ 3:23 pm

  2. Mr. Fowlie,

    I can understand your position on these particular cases and perhaps the limits of your office however, I do feel that ICANN is failing to do its job.

    We trust these registrars because THEY approve them – they allow them to do business. Now should they stop providing the service we pay for, then remove their ‘accreditation’ and take over the domain portfolio so we can properly transfer our domains to registrars with a good track record.

    Perhaps they’re waiting for the cup to runneth over and a class action lawsuit in order to take action? I don’t know – all I know is that I was fortunate enough to have transferred out my 200+ domains and seem to have fallen into their whirlwind of BS for the last 7. I can’t get EPP Authorization codes because somehow – they’ve blanked out my registrant info – but wait, when I try to correct that, guess what?\!#% it doesn’t work because they have been having ‘technical difficulties’ for the past 2-3 weeks.

    I think ICANN should do the right thing and get these issues resolved until Registerfly gets their act straight. In the meantime, fix our files so we can make our decisions on ‘should I stay or should I go’.

    Of your bylaws – ICANN fails to comply with this one if they wash their hands of the issues with Registerfly.com:
    10. Remaining accountable to the Internet community through mechanisms that enhance ICANN’s effectiveness.

    Although this is part of the restrictions, please note the ‘asterixed’ part:
    Section 2. RESTRICTIONS

    ICANN shall not act as a Domain Name System Registry or Registrar or Internet Protocol Address Registry in competition with entities affected by the policies of ICANN. ********Nothing in this Section is intended to prevent ICANN from taking whatever steps are necessary to protect the operational stability of the Internet in the event of financial failure of a Registry or Registrar or other emergency.********

    Will ICANN offer a guarantee that all domains under Registerfly’s command will be renewed despite their issues? Will they offer a guarantee that these domains will not go offline & cause us further financial issues?

    In essence, Mr. Fowlie, I ask – what good is ICANN in accrediting a registrar if when the registrar fails to comply (fails to provide the service they were paid for, fails to provide vital data to transfer out our domains) and then ICANN claims it can do nothing? If it cannot enforce the core values on a registrar – updated whois, updated EPP codes, proper renewals and the likes, then ICANN should not be the deciding party for accreditation. If you’re going to give accreditation, then there should be actions when the accredited registrar is failing to provide basic service. In the end, they’ve made their money and now we’re left out to dry with our domains being held in captivity – and ICANN claiming to not being able to do anything about it.

    Disappointed,

    Patrizia G.

    Comment by Patrizia — February 21, 2007 @ 6:16 am

  3. I am amazed at the response by Mr. Fowlie. The example that this is like asking General Motors to resolve a dispute with a local gas station is absurd. We are not concerned with day to day disputes. Registerfly is holding millions of domain registrations as hostages. They will no longer release the authorization codes that are required to move those domains to other web hosting providers. They have blocked any changes to records as well. Domains are being lost, emails are being lost, businesses are failing and ICANN would appear to be standing on the sidelines fiddling and watching while all of the established rules are being violated over and over again with malice of forethought and without any regard to the infrastructure that ICANN has helped to establish.

    This is not about a few random disputes. It is about gross misconduct which may be construed as illegal, unethical and unscrupulous.

    I would liken the situation to the United Nations ignoring human rights violations form a single rebel country after many of the recognized countries that are following the established rules have complained vigorously. If the UN can not and will not fulfill it’s charter, then we don’t need a UN. Countries will just drop out and the organization will be abandoned.

    It will not be long until the news media gets wind of this horrible debacle. They will ask two things. First they will want to know who at Registerfly did all of these illegal acts and second, they will want to know how the regulatory systems failed. The guns will be firmly pointed at ICANN and ICANN will not have the luxury of using the gas station example.

    Millions of domains and multiple millions of individual providers of service, business and revenue are at stake. I for one am in a horrible situation as my domain is being held hostage, our emails have been lost for days and my users are hysterical. All we are asking ICANN to accomplish is to quickly supply substitute authorization codes and force Registerfly to release records so domains can be transferred. Registerfly has no right to try to hold on to domain registrations when legal owners want to get away from them.

    I encourage others to write comments to ICANN and to local news media and local governments to force this issue to resolution.

    Rich Farkas

    Comment by Richard Farkas — February 21, 2007 @ 8:13 am

  4. When there is Fraud by one of the ICANN registrars, ICANN better become involved, by stepping in and return domains. If they are not willing to get involved when registrars defraud customers, the whole system will stop, and their purpose will not be needed.

    Comment by Mark Dixon — February 21, 2007 @ 10:57 am

  5. This is all nice, but Mr odusman,
    Who the heck can help us to get rid of registerfly, and get our domains back into our control ?

    You advise cheated customers to “work it out” with registerfly, but how ? They DO NOT respond to support tickets, no answer on e-mails, NOTHING.

    It is NOT POSSIBLE to do anything with domains, neither to renew, nor transfer. Not even to change DNS settings.

    Registerfly.com INC would suffer severe legal actions if they were in my country (Bosnia Herzegovina).
    How would You call someone who take away Your private property out of control ? This is what they are doing, and better You give us a way to resolve this issue, or simply address ANYONE who can and will help.

    Best regards, Jugoslav Jovicic, the one of the 900.000 registerfly victims.

    Comment by Legija — February 21, 2007 @ 3:51 pm

  6. ICANN Ombuds Responds to Criticism
    In a blog entry posted February 12, the ICANN Ombudsman, Frank Fowlie, disclosed that he had received a substantial number of contacts regarding Registerfly, an ICANN-approved provider of internet hosting and domain name registration services. Fowlie explained that issues were outside the purview of his office, but provided information for consumers to complain to another ICANN office. (ICANN Ombudsman Blog.) A subsequent article on The Register griped that Fowlie had “washed his hands” of the matter. (The Register.) Fowlie responded on his blog by clarifying his role and defending his actions. (ICANN Ombudsman Blog.) This is rare example of a public dialog involving an ombuds. (Prior Ombuds Blog post: ICAAN Ombuds Launches Blog.)

    http://ombuds-blog.blogspot.com/2007/02/icann-ombuds-responds-to-criticism.html

    Comment by ombuds-blog — February 21, 2007 @ 7:20 pm

  7. Mr. Fowlie,

    in their role as accredited ICANN registrar registerfly is still violating International law and regulations by not allowing thousands of domain owners to transfer their domain to another registrar.

    It is obvious, that the ICANN is not able to protect the property of domain owners. How come, that registerfly can still conduct their business whilst having kidnapped 30 domains that I own. How come that the ICANN does not even bother to respond.

    Why does can`t back end registrar VerIsign help and secure domains?

    Is there no more law and justice in America!

    regards

    Uli

    Comment by Uli — February 21, 2007 @ 11:07 pm

  8. This has the horrible stench of covering one’s own backside. This has been going on for months, and ICANN have apparently been sat fiddling, whilst the victims of this mob have screamed ever more loudly for help. Frankly, your terminology suggests that all you are actually interested in is protecting your own company name.

    The domains are locked NOW. We cannot get to them or transfer them NOW. They are expiring and being lost NOW.

    I’m sorry, but you haven’t got the luxury of time. We need your help NOW, as the problems are NOW.

    What are you going to do? When are you going to do it?

    It is high time that the spotlight of the mass media shone upon this whole sordid business and certainly upon ICANN’s role in it.

    Comment by Jayne Brooks — February 22, 2007 @ 9:49 am

  9. I have to agree with the sentiments posted in response to this article and the previous post about registerfly. I am boggled by ICANN’s stance on this and it’s inability to take action.

    I have many domains with registerfly, with some expiring in 2-3 weeks. I have support tickets that have been outstanding for months now. All of the basic functions of a registrar are inaccessible, and all of my domains are set as Transfer prohibited for no reason that I can discern.

    Yet Registerfly still shows their ICANN Accredited badge on the home page of their website, and is still accepting payment (unsecurely I might add). I would imagine ICANN is still collecting their portion of the fees remitted for domains purchased.

    THIS is NOT like your scenario about GM and Gas stations. This is much more like GM and a GM dealership. Without you, Registerfly would not have that ‘domain’ product to sell. I am pretty darn sure that if a GM dealership was swindling it’s customers by selling cars with the air bags removed that GM would come down hard on the dealer and immediately take action.

    This situation is going to shine a bright light on ICANN’s role when it comes to collecting money and sitting on it’s heels when faced by a morally repugnant Registrar.

    Comment by Leif Hearne — February 22, 2007 @ 4:17 pm

  10. I have some thoughts regarding Mr. Fowlie’s post, but I will defer instead to Philip S. Corwin, counsel of the Internet Commerce Association. I think his recent open letter to ICANN’s president pretty much says it all for me.

    http://www.circleid.com/posts/ica_questions_icann_registerfly/

    I also understand ICANN has now issued a 15-day warning letter to Registerfly. I trust it will be able to follow through on the warning should there be further noncompliance. –SJR

    Comment by Sander J. Rabinowitz — February 22, 2007 @ 8:30 pm

  11. Free the domain name expiry process on RegisterFly’s customer’s domain names NOW until they can get them moved out of RegisterFly (which is hard to do with many of them being locked or in the expired state despite renewal fees being PAID on time)!!!

    I have contacted some government agencies in regards to this as well as investigative reporters…as have numerous others. This is NOT just a handful of peeved customers. With every domain name that reaches expiry, more and more RegisterFly customers are feeling what I am feeling and dealing with.

    HELP!

    A and A

    Comment by AandA — February 24, 2007 @ 5:08 am

  12. ICANN continued registerfly to retain accreditation despite knowing of the domain hickjackings – thus creating reliance on ICANN accreditation – therefore due to reasonable reliance on the accreditation, ICANN bears liability as registerfly’s victims relied upon ICANN accreditation. Not an easy one to cast off. So the next question, what haapens to the domain names if ICANN does pull accreditation from registerfly? If nothing, then what good is ICANN?

    Comment by Peter Avari — February 24, 2007 @ 7:48 am

  13. Looks to me like both the owners of Registerfly and ICANN are BOTH IN SERIOUS LEGAL HOT WATER. ICANN, in their own documentation has admitted to being aware of ongoing issues for months….OUCH Think about it. Documented negligence and obvious harm are all over the place. ICANN = utter failure and just as responsible for the meltdown at Registerfly as the Registerfly folks themselves are. ICANN only acted after the meltdown occurred.

    Comment by Jeff — February 25, 2007 @ 5:47 pm

  14. Just to add my concern, partly in respect of RegisterFly and the current situation (where I get messages about incorrect username / password if I try to alter WHOIS details on domains), but equally about the handling of domains after ‘expiry’ by eNom.

    I am particularly angry that domains which were not renewed are being held “in limbo” for a year (perhaps longer?) with advertising on, by eNom, while they show (on WHOIS) the original registrant’s contact details. It looks like the original registrant is party to the use of the domains for this advertising.

    In some cases, having used the RegisterFly spam protection facility, “ProtectFly”, the e-mail address (using the domain spamfly.com) means no mail will reach the original registrant, as that domain is under control of eNom, and EXPIRED in December 2006.

    Comment by NetGuy — February 26, 2007 @ 1:28 am

  15. Mr.Fowlie

    Your example about General Motors to resolve a dispute with a local gas station is absolutely not relevant in this situation.

    The company that You work for has given the “approved ICANN” stamp to Registerfly. This shows the people that visits Registerfly’s website, that they are trustworty and an ICANN Approved Domain Registering company. It is on other words “Safe” to do business with them. We know it’s not, and we have told You this for a very long time.

    To return to Your own example. My guess is that if GM had approved the local gas station and gave them an “Approved GM Service Station” stamp, they would have removed this stamp from this gas station if they gave the same TERRIBLE/LACK OFF service that Registerfly has been given to their customers.

    Most of the Registerfly customers know that You can not interfear in what is going on inside Registerfly, but that You still let them stay as an ICANN accredited Registar company – That we can NOT understand.

    Comment by Rune N — February 27, 2007 @ 3:35 am

  16. Freeze the expiry process for all domains at RegisterFly until this problem can be resolved. Work with the powers that be to make this happen.

    This would allow ICANN to SAVE FACE!!!

    A and A

    In my post above, “Freeze” got munged to “Free”.

    Comment by A and A — February 27, 2007 @ 6:22 pm

  17. Registerfly is stealing our domains
    They don’t renew the domains in time
    They don’t give as the auth code and they don’t unlock our domains to transfer them to another registrar so our domains are expiring and they use them.
    (in the past they stole my domains http://www.cyprusltd.com and http://www.cyprus-ltd.com and now they Stole greek-tour.net, Your-Travel-Guide.net which expired and they didn’t renew them)

    Perhaps registerfy.com and enom.com are the same company because registerfly.com stole my domains http://www.cyprusltd.com and http://www.cyprus-ltd.com and now I see that are hosted to enom.com and play ads for enom.com

    They connect with advertising companies or they have their one advertising company and they take advantage of the being registars and they are stealing domains from their customers which they use them to show advertising links for them.!!!
    Internet is full of complaints about registerfly, it is a fraud company.
    How do you let them be in business for so long.

    Please someone HELP ME in order to leave from these crops.

    Comment by kriaras — February 28, 2007 @ 7:16 am

  18. Registerfly are criminals.

    If you take a look in the Internet, there a lot of forums that write about the frauds that they do to their customers.

    They send fake spamm e-mails to attack customers.

    They charge more in their customers’ visa card when they renew or register domains.

    They don’t change DNS of the domains names.

    They don’t Unlock the Lock flag on the domains and they don’t give the Authorization codes for the domains names in order to be transferred.

    They don’t answer the emails, tickets and when they answer they lie
    and they talk with sarcasm.

    All these things make a lot of trouble to many companies, and to many of my customers and give a very bad image about USA and American rules.
    These moves make people want to crash with aeroplanes to your offices and also make the foreigners to hate Americans so much that force them to do bad things to them. DON’T YOU SEE THAT?
    WHY DO YOU LET THESE KIND OF COMPANIES TO STAY IN BUSINESS FOR SO LONG?

    PLEASE MAKE A SEARCH ABOUT REGISTERFLY IN INTERNET FORUMS TO SEE THAT THEY SAY EXACTLY THE THINGS THAT I WRITE YOU.

    Comment by kriaras — February 28, 2007 @ 7:16 am

  19. We have problems with Registerfly.

    They don’t send the author code in order to transfer to another registar.
    Can you help receive the author code and can you unlock our domains to move them to another registar?

    They don’t answer to our daily tickets and e-mails.

    They don’t unlock any domain at all.

    THEY DISABLE THE UNLOCK FUNCTION FROM THEIR FORM.!!!
    THE FUNCTION IS THERE BUT IT DOESN’T WORK AT ALL.

    This is monopoly, and is forbidden by the USA law. You cover them because you know all this and you don’t do anything. You are responsible because you give them permission to use in every contact the word “ICANN Accredited Registrar”.!!!

    This things are making aeroplanes crash your offices, don’t you see that?

    This company take hostages thousands companies all over the world, and all this saw an bad image to USA and to your laws, don’t you see that?

    Their purpose is to steal the domain names of their customers in order to put ads of the companies that guide them, don’t you see that?

    Comment by kriaras — February 28, 2007 @ 7:17 am

  20. The trick of the supposed problems of the registerfly is to steak our domain names, and ICANN.ORG knows it but they don’t do something.

    It is possibly that enom.com is also in this trick, and other companies for example advertising companies etc. They see the big success of google (adsense), yahoo, etc and they try to enter in the advertising in order to steal our domain names and taking advantage of our visitors, they take money from the advertisements.

    The trick is very simple

    They send fake spam email with extremely low prices for transfer and register domain names. After that they grab the customers who transfer the domains to them (the prices are lie because they charge much higher than they said).

    They supposed to have technical problems, economical problems (but all this is a lie because they don’t have staff, everything are automated and they huge profits). The names that are expiring they don’t renew them, so the domain name is expired and it is theirs and in a short time your domain name advertises their collaborators.

    ICANN.org has a huge responsibity because in every email and in their site they alwayw write “ICANN Accredited Registrar”. ICANN.org knows everything about what is happening but they don’t do anything

    This trick works for many years and no one does anything.
    ICANN.ORG says that they aren’t responsible, they know everything or they should know because if someone searches he would find that Internet is full of complaints for registerfly.com and I haven’t seen all their frauds that they have done.

    If someone wants to see which is the purpose, I write that:
    For almost 10 days I send messages to registerfly.com for problems that I have. My domain names are expiring and they don’t renew them, I can’t change DNS to my domain, they don’t send me authorization code and don’t let me unlock them in order to transfer them to other registrar.
    AND WHEN I SEND A MESSAGE TO DELETE ONE OF MY DOMAIN NAMES FROM MY ACCOUNT, THEY DID IT AND THEY ANSWERED IMMEDIATELY

    It was the only e-mail that they answered and after that they disappeared again. Since them I thought that it wasn’t anyone there, and that no one have seen my messages but when they deleted my domain name (of course, they use it for them) they answered immediately, and with this they saw that the watch all the tickets (messages) and they watch and apparently laugh with the despaired web masters who want desperately to renew their domains, but they answer only in messages that will give them more domain names.

    Comment by kriaras — February 28, 2007 @ 7:18 am

  21. Registerfly has hostages million of domain names which belongs to companies and web master all over the world, hiding behind of ICANN and ICCANN don’t do anything.
    PLEASE SOMEONE HELP!!!
    Up to two million domain names, including many with associated Web sites, are at risk over the apparent failure of ICANN-accredited domain registrar, RegisterFly.com.
    The company in recent weeks is reportedly almost dysfunctional as customers scramble to register, renew or transfer names. RegisterFly.com’s support systems appear to be down, or completely overwhelmed.
    It appears all domain names with the registrar are locked, preventing clients transferring, or even updating them. Attempts to change the status of domains are being overridden by the registrar.
    Registrars are required to provide owners with authorization codes which are required in transferring to other registrars. These are normally displayed in clients’ accounts, which are accessed by private login and password codes. It appears however RegisterFly.com has stopped displaying the codes.
    Calls to the various telephone numbers nominated for sales, technical support, and billing enquiries are going unanswered. Emails are not being responded to, and the registrar’s online support system appears to be unmanned or so under-resourced it is giving that impression. The company has recently introduced a new fax support system. However faxes are going unanswered as well.
    Customers attempting to renew domains are receiving emails saying their renewals have failed, without any other information or explanation. In some cases attempts to subscribe to other services are unsuccessful with online messages indicating there is a problem with their credit card, or payment is denied. On checking with their credit card provider they are sometimes finding charges have in fact gone through.
    They send fake spam email with extremely low prices for transfer and register domain names. After that they grab the customers who transfer the domains to them (the prices are lie because they charge much higher than they write).

    They supposed to have technical problems, economical problems (but all this is a lie because they don’t have staff, everything are automated and they have huge profits). The names that are expiring they don’t renew them, so the domain name is expired and it is theirs and in a short time your domain name advertises their collaborators.
    RegisterFly.com uses a security certificate to encrypt data during transmission. Pop-up prompts now appearing on its site however are notifying site users that the security certificate, which had 12 months duration, expired on Saturday.
    A major concern for domain owners is that not only are their names at risk, but in many cases those domains involve Web sites.
    A site http://www.registerflies.com has been established for disgruntled RegisterFly.com customers to air their grievances. Curiously http://www.registerflysucks.com is actually registered to, and hosted by, RegisterFly.com itself as a “landing page” or “parked” site. Unfortunately for the embattled company the site features a review of RegisterFly.com which is far from favorable. Reviewer Jim Darson says, “It seems from the comments/emails I have received, that you should definitely stay away from this company. How they have managed to continue operating with all the negative feedback I’ve received is beyond me.”
    One poster, Anon, added, “My account is restricted, my domains are locked, I can’t transfer to another registrar.”
    Adventurepack commented, “These guys are horrible. Besides quadruple charging my credit card without authorization and trying for weeks to get hold of them by email and phone (one time I called on their toll free line at 2 pm central time and was on hold till I came back the next day at 9 am central time). They tried to use a service called stormpay. What a joke. They try to charge you a $12 fee for returning your money that they wrongfully charged you for in the first place.”
    Lee S. said, “They have taken at least three of my names and sold them to other parties. I have always paid my renewals on time, but that doesn’t matter. One of the names they hijacked isn’t up for renewal for three weeks. And, of course, they are still billing me as if nothing is happening.”
    On digg, poster publicXcuse says, “Over the last three or four weeks I’ve tried renewing one of my domains about 10-12 times now and I get a failure every time. Registerfly keeps saying sorry and to try again. It keeps failing it doesn’t look like it’s going to end anytime soon.”
    The problem with RegisterFly.com highlights the vulnerability of domain name owners generally who entrust the world’s approved registrars to act as custodians to what is becoming extremely valuable property.
    The value of domain names has shot higher in recent years, particularly with the proliferation of parked Web sites. Here domain registrars, including the majors, are using their customers domain names to establish advertising vehicles for which they derive advertising revenue. Often the domains are used without the authorization, or even the knowledge, of owners. Some however offer customers participation, but usually at a fee. If customers don’t take up the option, then the registrar often just uses the domain anyway, pocketing the revenue itself.
    The business is so big, one of the majors monetizing domain names, Demand Media, Inc., has acquired two of the largest wholesale registrars, Bulk Register.com and Enom.com. Enom.com had ties with RegisterFly.com, which was one of its resellers for several years (since 2000) until the arrangement was terminated in February last year.
    Founded in April 2006, Demand Media is a next-generation Web media company which has put together more than 150,000 domain names and turned them into niche content Web sites.
    A dilemma for domain name owners is that registrars are becoming increasingly involved in the use and monetization of domain names themselves, raising suspicions when owners are not advised of pending expiries of their domains, and in the case of RegisterFly.com where they are unable to renew or transfer them. (This is monopoly and fraud which is forbidden by the laws of USA) It is unlikely registrars would deliberately engage in practices to pirate domains they are guardians of, but there are many disgruntled former domain owners who blame their registrars for their losses.
    RegisterFly.com is involved in providing what are called, “landing pages,” whereby either text ads relevant to the domain name feature, or unique content is established on the domain page or pages, surrounded by advertising banners or links. The advertising revenue generated in this case goes to RegisterFly.com and owners are not given the opportunity to share in it.
    At least for the past week the monetized sites appeared to be down with the message: “We’re sorry, but something went wrong. We’ve been notified about this issue and we’ll take a look at it shortly.” Some domains are now back displaying text ads again, while others don’t propagate. Meantime a number of domains registered with RegisterFly.com are now pointing to EventRobot pages related to a company that claims to “transform your site or message board into an interactive social networking experience, converting your audience into a passionate community.”
    Problems with RegisterFly.com, which claims to have two million domains under its control through one million customers in all fifty U.S. states and 120 countries, appear to have surfaced long before its accreditation with ICANN and appear to have played a major part in the severing of ties with Enom. As of Monday RegisterFly.com was still listed as an ICANN accredited registrar. The ICANN Web site in describing RegisterFly.com says its, “various products and services is backed by 24/7 World class customer service via phone, live chat and email.”
    RegisterFly.com, which according to ICANN has its offices at 4th Floor, 404 Main Street, Boonton, NJ, also offers hosting services and claims to be presently serving more than 300,000 Web sites. The company claims to be debt-free so it is unclear whether it is undergoing a financial collapse or its technical resources have been exhausted (probably lie). However the longevity of its problems suggest a structural deficiency.
    The claim of registerfly.com by being low profitable business, which leads to bankruptcy or low quality of services, is a lie because they use automated systems, which can be very hi profitable business. Very importact is that the fact until few months ago, they didn’t show any telephone number and you could contact them only through chat or e-mail. Which shows the real low cost of the company. The fact that all this was planned, it can be seen by the fact that now they put telephone numbers on their web site.
    It is very interesting the press office of ICANN:
    ICANN, through its press office, was made aware of the pending publication of this story well prior to the commencement of business on Friday. ICANN was alerted to the claims being made about RegisterFly.com and was asked whether it was prepared to issue a statement concerning the status of the registrar. ICANN was also asked what mechanisms were in place to protect domain owners generally in the event of a default by an ICANN-accredited registrar. ICANN did not respond.

    It is also very interesting that ICANN knows the profits of registerfly but it covers them. Their profit are huge because of the huge number of domain names that they have, the frauds that they have made to the domain owners, the stealing of the domain name, the ads that they are putting there, and the selling of the domain names without notify the owners first. Also they didn’t use any staff because everything was made Registerfly has hostages million of domain names which belongs to companies and web master all over the world, hiding behind of ICANN and ICCANN don’t do anything.
    PLEASE SOMEONE HELP!!!
    Up to two million domain names, including many with associated Web sites, are at risk over the apparent failure of ICANN-accredited domain registrar, RegisterFly.com.
    The company in recent weeks is reportedly almost dysfunctional as customers scramble to register, renew or transfer names. RegisterFly.com’s support systems appear to be down, or completely overwhelmed.
    It appears all domain names with the registrar are locked, preventing clients transferring, or even updating them. Attempts to change the status of domains are being overridden by the registrar.
    Registrars are required to provide owners with authorization codes which are required in transferring to other registrars. These are normally displayed in clients’ accounts, which are accessed by private login and password codes. It appears however RegisterFly.com has stopped displaying the codes.
    Calls to the various telephone numbers nominated for sales, technical support, and billing enquiries are going unanswered. Emails are not being responded to, and the registrar’s online support system appears to be unmanned or so under-resourced it is giving that impression. The company has recently introduced a new fax support system. However faxes are going unanswered as well.
    Customers attempting to renew domains are receiving emails saying their renewals have failed, without any other information or explanation. In some cases attempts to subscribe to other services are unsuccessful with online messages indicating there is a problem with their credit card, or payment is denied. On checking with their credit card provider they are sometimes finding charges have in fact gone through.
    They send fake spam email with extremely low prices for transfer and register domain names. After that they grab the customers who transfer the domains to them (the prices are lie because they charge much higher than they write).

    They supposed to have technical problems, economical problems (but all this is a lie because they don’t have staff, everything are automated and they have huge profits). The names that are expiring they don’t renew them, so the domain name is expired and it is theirs and in a short time your domain name advertises their collaborators.
    RegisterFly.com uses a security certificate to encrypt data during transmission. Pop-up prompts now appearing on its site however are notifying site users that the security certificate, which had 12 months duration, expired on Saturday.
    A major concern for domain owners is that not only are their names at risk, but in many cases those domains involve Web sites.
    A site http://www.registerflies.com has been established for disgruntled RegisterFly.com customers to air their grievances. Curiously http://www.registerflysucks.com is actually registered to, and hosted by, RegisterFly.com itself as a “landing page” or “parked” site. Unfortunately for the embattled company the site features a review of RegisterFly.com which is far from favorable. Reviewer Jim Darson says, “It seems from the comments/emails I have received, that you should definitely stay away from this company. How they have managed to continue operating with all the negative feedback I’ve received is beyond me.”
    One poster, Anon, added, “My account is restricted, my domains are locked, I can’t transfer to another registrar.”
    Adventurepack commented, “These guys are horrible. Besides quadruple charging my credit card without authorization and trying for weeks to get hold of them by email and phone (one time I called on their toll free line at 2 pm central time and was on hold till I came back the next day at 9 am central time). They tried to use a service called stormpay. What a joke. They try to charge you a $12 fee for returning your money that they wrongfully charged you for in the first place.”
    Lee S. said, “They have taken at least three of my names and sold them to other parties. I have always paid my renewals on time, but that doesn’t matter. One of the names they hijacked isn’t up for renewal for three weeks. And, of course, they are still billing me as if nothing is happening.”
    On digg, poster publicXcuse says, “Over the last three or four weeks I’ve tried renewing one of my domains about 10-12 times now and I get a failure every time. Registerfly keeps saying sorry and to try again. It keeps failing it doesn’t look like it’s going to end anytime soon.”
    The problem with RegisterFly.com highlights the vulnerability of domain name owners generally who entrust the world’s approved registrars to act as custodians to what is becoming extremely valuable property.
    The value of domain names has shot higher in recent years, particularly with the proliferation of parked Web sites. Here domain registrars, including the majors, are using their customers domain names to establish advertising vehicles for which they derive advertising revenue. Often the domains are used without the authorization, or even the knowledge, of owners. Some however offer customers participation, but usually at a fee. If customers don’t take up the option, then the registrar often just uses the domain anyway, pocketing the revenue itself.
    The business is so big, one of the majors monetizing domain names, Demand Media, Inc., has acquired two of the largest wholesale registrars, Bulk Register.com and Enom.com. Enom.com had ties with RegisterFly.com, which was one of its resellers for several years (since 2000) until the arrangement was terminated in February last year.
    Founded in April 2006, Demand Media is a next-generation Web media company which has put together more than 150,000 domain names and turned them into niche content Web sites.
    A dilemma for domain name owners is that registrars are becoming increasingly involved in the use and monetization of domain names themselves, raising suspicions when owners are not advised of pending expiries of their domains, and in the case of RegisterFly.com where they are unable to renew or transfer them. (This is monopoly and fraud which is forbidden by the laws of USA) It is unlikely registrars would deliberately engage in practices to pirate domains they are guardians of, but there are many disgruntled former domain owners who blame their registrars for their losses.
    RegisterFly.com is involved in providing what are called, “landing pages,” whereby either text ads relevant to the domain name feature, or unique content is established on the domain page or pages, surrounded by advertising banners or links. The advertising revenue generated in this case goes to RegisterFly.com and owners are not given the opportunity to share in it.
    At least for the past week the monetized sites appeared to be down with the message: “We’re sorry, but something went wrong. We’ve been notified about this issue and we’ll take a look at it shortly.” Some domains are now back displaying text ads again, while others don’t propagate. Meantime a number of domains registered with RegisterFly.com are now pointing to EventRobot pages related to a company that claims to “transform your site or message board into an interactive social networking experience, converting your audience into a passionate community.”
    Problems with RegisterFly.com, which claims to have two million domains under its control through one million customers in all fifty U.S. states and 120 countries, appear to have surfaced long before its accreditation with ICANN and appear to have played a major part in the severing of ties with Enom. As of Monday RegisterFly.com was still listed as an ICANN accredited registrar. The ICANN Web site in describing RegisterFly.com says its, “various products and services is backed by 24/7 World class customer service via phone, live chat and email.”
    RegisterFly.com, which according to ICANN has its offices at 4th Floor, 404 Main Street, Boonton, NJ, also offers hosting services and claims to be presently serving more than 300,000 Web sites. The company claims to be debt-free so it is unclear whether it is undergoing a financial collapse or its technical resources have been exhausted (probably lie). However the longevity of its problems suggest a structural deficiency.
    The claim of registerfly.com by being low profitable business, which leads to bankruptcy or low quality of services, is a lie because they use automated systems, which can be very hi profitable business. Very importact is that the fact until few months ago, they didn’t show any telephone number and you could contact them only through chat or e-mail. Which shows the real low cost of the company. The fact that all this was planned, it can be seen by the fact that now they put telephone numbers on their web site.
    It is very interesting the press office of ICANN:
    ICANN, through its press office, was made aware of the pending publication of this story well prior to the commencement of business on Friday. ICANN was alerted to the claims being made about RegisterFly.com and was asked whether it was prepared to issue a statement concerning the status of the registrar. ICANN was also asked what mechanisms were in place to protect domain owners generally in the event of a default by an ICANN-accredited registrar. ICANN did not respond.

    It is also very interesting that ICANN knows the profits of registerfly but it covers them. Their profit are huge because of the huge number of domain names that they have, the frauds that they have made to the domain owners, the stealing of the domain name, the ads that they are putting there, and the selling of the domain names without notify the owners first. Also they didn’t use any staff because everything was made automatical.

    Comment by kriaras — February 28, 2007 @ 7:18 am

  22. Registerfly.com belongs to enom.com

    Fraud contracts between separate companies, which are separated as a part of a plan, are good αρκετά for those two companies to claim that they are separate companies.

    The global plan is very simple, they are stealing our domains and use them by their advertising companies or charge us hi expenses and now no one can help thousand domain owners all around the world. Icann.org, which is the company, which accredits the registfly, doesn’t say anything about the complaints we have made, and the only thing they answered is “we would ask the companies for their relation”. You don’t have to ask the companies because you already know the answer. If ICANN.org understand that they responsible, and they have lead in the trap thousands domain owners around the world, they could look in their files and they would find the relation between enom.com and registerfly.com, and also advertising domains, which are, belong to this group.

    Registerfly.com and enom.com, as part of their plan, claim that they had a contract that it was terminated last year and that they are two independent companies. It is a lie, because as part of their plan it’s only an excuse that they thought when they were planning the condition they made, and the problems they have created to their customers.

    But there are many opinions, which are proving that they are one behind two different companies.

    First of all, until now registerfly.com have a colored big sign in the support page which inform users that the termination of the contract between registerfly.com and enom.com and they write to customers which are registered to enom.com to came in registerfly.com by lower prices. This is just enough to indicate the relationship of those too companies because this colored frame is just an very good advertise for enom.com which takes to enom.com the unhappy domain owners which are desperately trying to escape and go every day in the support page of the registerfly.com. (If they really want to make the least -as the write- domain owners who continue to be registered under enom.com they only have to send them some e-mails to call them change the registry. Even so they sent thousands fake e-mails every week by fake offers, they have all the e-mails of all their customers and they know that the direct e-mail marketing is more profitable than having the message in the complaints screen and wait the customer to complain in which you will never answer and you would wait until they change the main registar)

    It is also good to investigate the progress of the things that lead this problems which is their motivation.

    First of all, we know that until few months registerfly.com was official one of the enom.com Internet domain register web sites as do the most of the registars –who want to go up-. For example goddady.com is a web site of wildwestdomains.com (Wild West Domains, Inc.) and name.com is belong to domainsite.com (SPOT DOMAIN LLC DBA DOMAINSITE.COM) e.t.c.

    Why the registars use other web sites and they show them as independent collaborators? It’s because they want to have different promotion style and different prices through a variety of web sites, in order to have more customers. This was in the start because after this they thought differently. They thought like this, “Why do we give them domain names in which the companies and the web masters to make money?. Let’s steal the domain names and insert ads in order to win more money taking advantage of the bad system of ICCAN.ORG who closes the domain owner to the domain registar and when the domain is expired, it belongs to the registrar

    Enom.com, before a while thought the trick to make independent the company that was under them(registerfly.com), to do what it does today.

    It is also interesting to look in the WHOIS information of the two domains.

    Domain Name: REGISTERFLY.COM
    Registrar: ENOM, INC.
    Whois Server: whois.enom.com
    Referral URL: http://www.enom.com
    Name Server: DNS1.NAME-SERVICES.COM
    Name Server: DNS2.NAME-SERVICES.COM
    Name Server: DNS3.NAME-SERVICES.COM
    Name Server: DNS4.NAME-SERVICES.COM
    Name Server: DNS5.NAME-SERVICES.COM
    Creation Date: 14-aug-2000
    Expiration Date: 14-aug-2009

    Domain Name: ENOM.COM
    Registrar: ENOM, INC.
    Whois Server: whois.enom.com
    Referral URL: http://www.enom.com
    Name Server: DNS1.NAME-SERVICES.COM
    Name Server: DNS2.NAME-SERVICES.COM
    Name Server: DNS3.NAME-SERVICES.COM
    Name Server: DNS4.NAME-SERVICES.COM
    Name Server: DNS5.NAME-SERVICES.COM
    Creation Date: 24-oct-1997
    Expiration Date: 21-sep-2012

    As we can see from the above, registerfly continues to be registered by enom.com!!! until today.

    If the claims of registerfly.com and enom.com were real, that they have bad relation and they look to take the customers of each other and registerfly was ok with the obligations they had to enom.com, THE FIRST THING THAT REGISTERFLY.COM WOULD HAVE DONE WHEN THEIR AGREEMENT WAS EXPIRED , IS TO CHANGE A REGISTAR OF THE DOMAIN REGISTERFLY.COM!!! THIS IS CLEAR AND PROOVES EVERYTHING. THEY BROKE THE FAKE CONTRACT NOT TO WORK SEPARATE, TO GIVE A BETTER FUTURE TO REGISTERFLY.COM, BUT TO DO ALL THIS FRAUDS TORTURING THOUSANDS DOMAIN OWNERS EVERY DAY.

    As long as Expiration Date of the domain registerfly.com is concerned we can see clearly that expires on 14-aug-2009. This also indicate that is all were already programmed long time ago. BECAUSE ALL REGISTARS ARE HAVING AN EXPIRATION OF THEIR DOMAINS MANY YEARS LATER AND THEY DON’T WAIT TO RENEW THEM WHEN THEY EXPIRE BECAUSE THEY ARE PLANNING TO STAY IN BUSINESS. BUT REGISTERFLY.COM IS ALREADY SHOW THAT IS PLANED TO GO OUT OF THE BUSINESS.!!!

    ICANN.ORG IS THE MAIN RESPONSIBLE FOR THIS TERRIBLE CONDITION BECAUSE IF THEY WANT THEY COULD STOP THIS FRAUD LONG TIME AGO.

    Icann.org cover those crops –and who knows how many others-

    Comment by kriaras — February 28, 2007 @ 7:19 am

  23. About the claims of registerfly.com that the low prices drives the company to this condition is clear that this is jus a stupid claim.

    The prices that charge their customers are much higher than other companies, which with lower prices and fewer costumers survive and have a profit.

    In domain names business, the things are better when you have a lot of costumers like registerfly.com has.
    The prices are not extremely low, for example $9.90 for a new domain and $7.99 for renewal action.(Without considering the thousands of frauds that they had done to the domain owners, in which they took large amounts of money all this years).

    Those kind of business are having much better position when they have so many customers. Their expenses are staying extremely low because of the automatic function which drive everything well. And when the directors want it everything go badly.

    For example a domain company who has a bad financial season, they only have to upgrade the prices by only one dollar. So one dollar is enough by 1 million customers to gives you 1 million dollar extra income every year. Domains owners are not willing to change registrar for 1 dollar upgrade of the prices because any way is much cheaper the prices if a domain owner wants to change registrar every year. (Transfer action is cost 6.99 to many registrars)

    Comment by kriaras — February 28, 2007 @ 7:19 am

  24. To ollow with your poor example.

    Michelin edits guides about restaurants. Though we shouldn’t expect Michelin to solve disputes about restaurant bills we must surely expect Michelin to remove his recomendation of such a restaurant from which they would have received significant number of complaints.

    How would you feel ending up in hospital after a meal in a recommended restaurant?

    Comment by Rui Bebiano — March 1, 2007 @ 6:31 am

  25. I do not accept your explanation Frank.

    It is a lame excuse for incompetence driven ineffectiveness.

    For your own good Frank, at least pretend to do something to help.

    Comment by regme — March 2, 2007 @ 1:19 pm

  26. Frank,

    I realize you are in a tough position, but lets go back to the role of an ombudsman. You state your role is to look “into matters of fairness concerning decisions” of ICANN.

    ICANN clearly knows they have a problem with one of their registrars. The fair thing to do until this problem is resolved it to NOT allow existing domains registered at RegisterFly to expire for a 15 or 30 day period until ICANN can develop an exit plan. By taken this simple step of extending teh date of expiration by 30 days before domains and removed from teh active DNS table will mean that hundreds if not thousands of customers harmed by RegistterFly will stay up and running. It isn’t just mom and pop business impacted by this. Major corporations, community groups, local governments, police and fire departments, even Red Cross chapters will soon find that not only their website, but their email and other communication services have gone off line. This could have a disastrous effect if we are hit with a major storm, power outage or other disaster.

    Thousands of domains each day are expiring and websites, ecommerce, and email sites are going off line because RegisterFly is taking peoples money but not renewing domains. Simply extending the date of expiration by 15 to 30 days will allow customers, through no fault of their own, to remain in business with their domains functioning. This will then give ICANN sufficient time to work out a more permanent solution.

    Secondly, ICANN at the very earliest moment, should remove the requirement for an AUTH code to move a domain from RegisterFly to another registrar. ICANN should also work with the TLD managers like Verisign to remove the requirement for an Auth code in order to perform a domain transfer. There is no question that RegisterFly, in the last two weeks, has taken overt steps to remove the display and disclosure of the AUTH code so as to frustrate domains holders from transferring the domains. RegisterFly has even taken the extraordinary step of expiring domains in their Control Panel well before the expiration date so as to further frustrate and block the transfer of domains.

    ICANN should also unlock all domains under RegisterFly to allow domains to be moved without requiring RegisterFly to approve the transfer. These three steps will expedite the movement of domains to a new registrar and will allow people to continue using their domain without interference by RegisterFly.

    That is the fair thing to do, and it is the right thing to do to insure the continued smooth running of the Internet as well as the hundreds of thousands of domains and websites impacted by the problems that have beset RegisterFly.

    Thank you for your time,

    Steve Pierce
    Ypsilanti, Michigan USA

    Comment by Steve Pierce, HDL — March 5, 2007 @ 11:31 am

  27. Icann.org is the main responsible of registerfly.com fraud (and enom.com and any others which are hiding behind of this big scandal which disparage the reliability και the reputation of USA).

    Registerfly.com would not have tried to do all those well-planed frauds if they hadn’t the support of icann.org

    They knew that icann.org would not take off the permission despite the accusations that are coming everyday to them, in which they don’t do anything and they don’t protect the thousands domain owners who are trapped by registerfly.com

    So, they sent fraud emails all the time which are telling for low prices and like that they gather domain names in their account and they don’t let them leave (they don’t unlock the domains and they don’t give author code to transfer them domains to a legal registrar) Also they hi charge credit cards, they charge credit cards without any reason, they let domains to expire without renew them and they keep them for them or they transfer them to enom.com. They sell domains, which belong to their customers, and they keep the money without giving them to the domain owners. I see my domains to be “for sale” in the Internet but I never gave them any authorization to sell my domains.
    They are criminals but icann.org is responsible for all this because they knew everything and they didn’t do anything.

    Thousand desperate domain owners from all over the world are trapped in registerfly.com and icaqnn.org continue to promote registerfly.com (and enom.com) as a good and authorized registrar for the domains owners!!!

    Icann.org must stop immediately the registerfly.com frauds and allow to the domain owners to be transferred in other registrar as soon as possible!!!

    Icann.org must go together with registerfly.com to the curt room!!!

    Comment by kriaras — March 6, 2007 @ 3:09 am

  28. Registerfly continue their fraud
    All time they do the trick of the repairing of the site, they pretend that they solve their internal problems (financial management etc). However, that’s never come through, so they never sent us author code but they continue to tell us lies about the supposed repairing of the site in order to continue with their fraud.

    The Problems in my domains continue although as they say Medina left. I had renewed some of my domains but they made them to expire and they took for them. Also, they still don’t let me to renew my domains. They don’t send me the Author Code and they don’t unlock my domains in order to be transferred in other registrar. They continue to attack their costumers by sending fraud spam emails by fake prices. (TheFlyPaper.com)

    We login everyday and we send them tickets for our problems but they don’t answer them. Also we sent email to ICANN but they don’t answer and they cover them. They pretend the problems in order to continue their frauds. Thousands domain owners are hostage in registerfly and steal our job our time , our money. Our names goes to enom.com and are managed my advertisers which are connected with them (enom.com is hiding behind registerfly)

    DO SOMETHING NOW. PLEASE SOMEONE HELP!
    REGISTERFLY PROBLEMS WILL NEVER EXPIRE, BUT OUR DOMAINS EXPIRE EVERYDAY.

    We mustn’t believe them about the repairing until they solve all our problems.
    WE WILL NEVER SOLVE THE PROBLEMS, ICANN COVER THEM. ALL THOSE ARE PART OF THIS BIG FRAUD.

    PLEASE SOMEONE HELP!!!

    Comment by kriaras — March 8, 2007 @ 2:46 am

  29. There are still many problems with Registerfly.
    Well to begin with, I had renewed my domains and they renew them in their database and in the registry. Also they send me email saying that I successfully renewed my domains. However, looking in my account, I see that these domains are expiring. Also they send me email telling me that these domains names are expiring, although I had previously renewed them. When I am going to whois.net, I see that my domains are expiring in 2008. So, they only change their database and made my domains expire in order to take them for themselves.

    Other problem is that, they deselect the auto renew buttons in order to make my domains to expire and to take our domains. I always select the auto renew button and after a while they deselect it.

    FOR ALL THIS PROBLEMS, ICANN IS RESPONSIBLE AND MUST DO SOMETHING. THEY COVER THEM AND THEY DON’T HELP US. OUR DOMAINS EXPIRE EVERYDAY AND THEY DON’T DO ANYTHING. WE NEED HELP AND NO ONE IS WILLING TO HELP US.

    1) Here is the First email that they say I successfully renew my domains

    pfytos simeon
    You have renewed the following domains in your account:

    Order Number : 64380300
    Domain Name : ancient-greek-music.com
    Domain Id : 30134830
    Expiration Date : 2008-02-24
    Years added : 1
    New Expire Date : 2009-02-24

    Order Number : 64380356
    Domain Name : ancient-useful-links.com
    Domain Id : 30134837
    Expiration Date : 2008-02-24
    Years added : 1
    New Expire Date : 2009-02-24

    Order Number : 64380393
    Domain Name : free-music-sites.com
    Domain Id : 30134842
    Expiration Date : 2007-02-24
    Years added : 1
    New Expire Date : 2008-02-24

    Order Number : 64380410
    Domain Name : Greek-manufacturers.com
    Domain Id : 30134846
    Expiration Date : 2007-02-24
    Years added : 1
    New Expire Date : 2008-02-24

    Order Number : 64380445
    Domain Name : greek-music-mp3.com
    Domain Id : 30134851
    Expiration Date : 2007-02-24
    Years added : 1
    New Expire Date : 2008-02-24

    Order Number : 64380458
    Domain Name : greek-suppliers.com
    Domain Id : 30134856
    Expiration Date : 2007-02-24
    Years added : 1
    New Expire Date : 2008-02-24

    Order Number : 64380474
    Domain Name : internet-philosophy.com
    Domain Id : 30187559
    Expiration Date : 2007-02-26
    Years added : 1
    New Expire Date : 2008-02-26

    ======================================================
    Number of names processed (7)

    Questions, comments – http://www.registerfly.com/support/index.php
    Home Page – registerfly.com

    2) Here is the second email that they say that our domains are expiring

    Dear Valued Customer,

    You can still maintain your rights to this name. Please contact your supplier immediately to renew your domain name(s).

    The following domain name(s) have expired:

    Domain Name, Expiry Date
    ancient-directory.com, 2007-02-25
    ancient-greek-music.com, 2007-02-25
    ancient-useful-links.com, 2007-02-25
    free-greek-music.com, 2007-02-25
    free-music-sites.com, 2007-02-25
    greek-manufacturers.com, 2007-02-25
    greek-music-mp3.com, 2007-02-25
    greek-suppliers.com, 2007-02-25
    internet-philosophy.com 2007-02-27

    How do I renew my domain name?

    You need to log into your account and go to https://registerfly.com/renew. This will bring a list of all the domains in your account with the expiration dates. Click the check box next to the names you wish to renew. Once you have made your selection hit the red button that says “add to cart”. From here proceed to check out.

    Thank you

    Registerfly.com

    3) Here is my account that shows which domains are expiring within 30 days

    Domain Registered Expires
    ancient-directory.com 2006-02-24 2007-02-24
    ancient-greek-music.com 2006-02-24 2007-02-24
    ancient-useful-links.com 2006-02-24 2007-02-24
    emil-fashion.com 2006-03-21 2007-03-21
    free-greek-music.com 2006-02-24 2007-02-24
    free-i-s.com 2006-03-03 2007-03-03
    free-music-sites.com 2006-02-24 2007-02-24
    Greek-manufacturers.com 2006-02-24 2007-02-24
    greek-music-mp3.com 2006-02-24 2007-02-24
    greek-suppliers.com 2006-02-24 2007-02-24
    internet-philosophy.com 2006-02-26 2007-02-26
    Records Found: 11

    4)Here is one of my domains, in whois.net which says that my domain expire in 2008

    WHOIS information for: ancient-directory.com:

    [whois.crsnic.net]

    Whois Server Version 2.0

    Domain names in the .com and .net domains can now be registered
    with many different competing registrars. Go to http://www.internic.net
    for detailed information.

    Domain Name: ANCIENT-DIRECTORY.COM
    Registrar: REGISTERFLY.COM, INC.
    Whois Server: whois.registerfly.com
    Referral URL: http://www.registerfly.com
    Name Server: A.00357.COM
    Name Server: B.00357.COM
    Status: clientDeleteProhibited
    Status: clientTransferProhibited
    Status: clientUpdateProhibited
    Updated Date: 25-feb-2007
    Creation Date: 24-feb-2006
    Expiration Date: 24-feb-2008

    >>> Last update of whois database: Fri, 09 Mar 2007 14:36:48 UTC

    Comment by kriaras — March 10, 2007 @ 2:49 am

  30. Registerfly has my domain names. Last year I had problems with them when I phoned to ask about why they had sold me a dud domain name that I could not use. Suffice to say that all they did when I called was hang up. It was a lady, that tried to overtalk me on the phone. I asked her for a chance to speak and she hung up.

    This year, they have my domain names. Mine and many others. Question if enom called it quits with them because of support issuses, and they were so bad why did ICANN accredit them? They have data belonging to, data that I need to get the hell away from them with my domains intact. They will got give me what is leggaly mine. Is not that theft. Someone takes from me that which is mine, and will not give it back sure sounds like theft to me. so they arrest the top guy for theft. Then let him go and steal some more. Maybe this now needs to be taken out of ICANNs hands and given to the justice department.

    Also, as the massive feelings of injustice dispenced by Registerfly comes to light more and more information keeps on hitting the headlines. The truth of the matter is that there is a real and still ongoing relationship between enom and registerfly. How else where they able and so quickly contact current consumers and move at the push of a button so many domains to their service. They still have the Authorization Codes for a lot of registerfly domains.they have not published this fact, that I know of. Nor do they offer a service for aggrieved customers to obtain it.

    Registerfly has employed many techniques to stop customers doing what customers have paid for. They are deliberating withholding personal data that is assicioated with domains. However, enom has this data.

    They will not unlock names to stop people moving their domain names.

    Registerfly protectfly service is being used to stop people establishing a means for transfere of domain names. It is for those that do have unlocked domains names already. Registerfly is not changing the DNS whois infomation on these protectfly accounts so that people can not move.

    Those that have an unlocked name with no so called protectfly protection are simply refused, what sould be on their account anyway, an Authorization Code.

    They are using every trick they can think of to stop people from leaving and taking their domain names with them. Surely this is obivious. Mabye the question should be why. It is obivious this is causing them harm. Yet they will not let people leave. I think they know that these people will not be comming back as customers. So why keep it? What do they have to gain. What does enom have to gain by not being forthcomming about having the majority of this data. ICANN has asked for this data, Registerfly have refused to even give it to ICANN. ICANN who are supposed to regulate this, has asked the people it regulates to help them. This is crazy. It is theft. Since ICANN is out of it\’s depth and does not know what to do but beg those it regulates to help it, it is time for Goverments, to step in. The USA and Europe.

    I think registerfly has sunk, and that slowly but surely it is taking ICANN down with it.

    Comment by DaAngel — March 11, 2007 @ 2:27 am

  31. In 2007-03-30 I opened in Registerfly a Support Ticket in which I said:

    “We want to unlock all our domain and sent author codes in order to move to other registrar.”

    The answer that they gave was

    “Try to do it yourself and the ones that you are not able to do send them to me on a list. You have too many domains and I’m not going to check them one by one.”

    Well I checked my domains and saw that I couldn’t unlock them so I went to support ticket and I send them the below message in 2007-04-04:

    “I tried to unlock my domains but I cannot unlock them.
    I go to each domain and press the Domain Status button in order to change them into unclok but they still remain locked.

    So I want all of my domains to be unlocked and to take the Authorization codes in order to transfer them to another registrar.”

    Even Today (2007-04-18), 2 weeks after my last message, I haven’t got any answer. I still cannot unlock my domains and they don’t help me. They continue to fool me all their customers. They are not willing to unlock my domains and give authorization code in order to leave from them. They keep me and other customers hostages and noone is willing to help us. ICANN IS ALSO RESPONSIBLE FOR ALL THIS BECAUSE THEY COVER THEIR FRAUD AND THEY DON’T HELP US LEAVE FROM REGISTERFLY.

    Comment by kriaras — April 19, 2007 @ 7:09 am

  32. Hi

    >> “I tried to unlock my domains but I cannot unlock them.
    >> I go to each domain and press the Domain Status button
    >> in order to change them into unclok but they still remain locked.

    this will not work at all!

    Click on your domain and on the “Domain Contact Information” or “Whois Privacy protection”
    there is a checkbox for “privatcy protection” and apply all your who-is records again.

    Also the authorization code will be show on the bottom of those screens

    Comment by fly-away — April 27, 2007 @ 12:23 am

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