In the past couple of weeks, over 70% of the non-jurisdictional contacts my Office has received have concerned registerfly.
The role of the Ombudsman is to review the fairness of actions, decisions, or inactions taken or not taken by the ICANN Board or Staff. In these cases, consumers have essentially asked me to look into a matter involving a dispute between them and registerfly, and this falls outside of the powers given to me under Bylaw V. http://www.icann.org/ombudsman/documents/ombuds-frmwrk-eng-20jun05.pdf
In most circumstances, the matter would be reffered to Mr. Mike Zupke, ICANN’s Registrar Manager, and he would in turn pass along consumer concerns to the registerfly contact, who can be found by entering your domain name in the following search engine: http://reports.internic.net/cgi/whois?whois_nic=&type=registrar If, however, Mr. Zupke determined that the matter you are complaining about is unrelated to the Registrar’s Accreditation Agreement, or any other ICANN policy, he will likely encourage you to work out the situation with the registrar. The contact details above may be of use to you in contacting registerfly.