The International Ombudsman Yearbook is the annual publication of the International Ombudsman Institute. The ICANN Ombudsman has contributed an article for the most recent version, Volume 9. It is called “The Ombudsman and Client Satisfaction: Observations on the Relationship Between Jurisdiction, Outcome, and Satisfaction.” The article is based on ongoing evaluation research conducted by the Office of the Ombudsman.
The IOA is meeting this week in Boston. This afternoon John Zinsser and I made a presentation on Ombudsman evaluation. The presentation may be found at: http://www.icann.org/ombudsman/ioa-session4-apr08.pdf
Grace Ayres, a Masters’ student at Pepperdine University, has completed an externship with the ICANN Office of the Ombudsman. Her externship has led Grace to write a very interesting paper about the ICANN Multi-stakeholder model. The paper, and her observations, is written from the perspective of an outsider to the ICANN process who is also an expert in conflict resolution. It is a very interesting paper, and well worth reading.
The paper can be found at: http://www.icann.org/ombudsman/icann-multi-stakeholder-model-14apr08.pdf
I have been attending the ABA conference on dispute resolution at Seattle. I have been very surprised, and interested by the number of sessions which deal with Online Dispute Resolution (ODR). These include Online Courts: the Future of Small Claims?; Using the Internet to Offer the Most Capalable Mediation Services; Intergrating Conflict Resolutions Systems in Corporate America; and Teaching International Conflict Resolution with Video Games.
Following an invitation from Dr. Hong Xue, of the At-Large community, I gave a lecture to post graduate students at the Faculty of Law, Hong Kong University. The learners were Master’s and Doctoral candiates, many of whom were already practicing lawyers in the area of Intellectual Property and IT law. It was a lively 3 hour session, with some very good conversations and questions arising from the presentation.
The presentation can be found at: http://www.icann.org/ombudsman/speech.html
My report to the Board and the ICANN Community may be found at http://www.icann.org/ombudsman/new-delhi-comments-feb08.pdf
http://www.icann.org/ombudsman/links.html
The Australian Commonwealth Ombudsman has presented an interesting paper on Persistent Complainants to Ombudsman Offices.
On Tuesday, January 29, I will make a presentation to the Intake course with the Forum of Canadian Ombudsmen. I have been asked to lead a session on “Evaluating Your Intake Service”.
http://www.ombudsmanforum.ca/training/intake/menu_e.asp
http://www.icann.org/ombudsman/evaluating-obmudsman-intake-programs-jan08.pdf
The 6th ODR Forum has completed its discussions in Hong Hong. My presentation for the Forum, on ODR and e-Governance, may be found at http://www.icann.org/ombudsman/speech.html
in June 2008, I will have the pleasure of acting as the Chairman of the 7th Forum, which will be held in Victoria, British Columbia. Infomration on the Forum may be found at http://www.odrforum2008.org/. I am very grateful to the amazing ICANN web development team for putting the information site together.
I look forward to working with the local host committee, which includes learners and faculty at Royal Roads University (www.royalroads.ca), and others. The moderator for the Forum will be Mr. Bill Knight, former Commissioner of the Financial Consumer Agency of Canada.
Yesterday Vanda received the prize as one of “ The Most Influent Women in Brazil” ( in ICT) in its 2007 version. The prize, that recognizes the most influent women in all relevant economic area in the country, is sponsored by Gazeta Mercantil – the traditional newspaper on finance and business here, and involves the business personnel of each relevant area. Vanda, of course, was recognized for her leadership ICT. The prize used to be sponsored by Fortune Magazine + Gazeta Mercantil. When Fortune left Brazil, a couple years ago, Gazeta Mercantil decided to follow with the tradition. Here a picture of the gala night’s prize (winners with a small sculpture at hands). 
Powered by WordPress